Treating Customers Fairly
The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19. A full...
Snowbird have been brilliant to deal with from the very start. I never feel like we are just a number, as with some other finance providers, and feel their service is personal and professional. They are always there to help, and the portal is so easy to use. I also love that they send me an email to follow up with patients who haven't completed the online form because sometimes this is hard to keep track of when you are running a busy practice.
Katey Wilson, Practice Manager
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At Snowbird Finance our clients are at the heart of what we do and we are committed to offering them the highest possible standards of service, embracing the Financial Conduct Authority initiative – Treating Customer's Fairly (TCF). The FCA aims to make sure that consumers are sold appropriate products by authorised and approved firms and their staff.
Our aim is to ensure we deliver affordable, appropriate and cost effective financial services, with our excellent trademark professional expertise, service and integrity. As part of this overall approach, we are fully committed to treating our clients fairly and endeavour to always meet their expectations of receiving a high quality service.
Our TCF policy is centred around the guidance provided by the Financial Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for our actions, on the basis of a culture of openness and transparency.
Our Obligations under Treating Customers Fairly. The FCA has outlined six key themes which are central to the TCF initiative and based on this, our commitment to our clients is set out below:
Provide you with information which is clear and easy to understand about the financial products we offer
Thoroughly understand your individual needs, preferences and circumstances before recommending a finance solution for you
Only recommend options which are suitable for you and that you can afford
Not recommend a product for you if we can't find one which is suitable
Make sure you completely understand the finance agreement you are signing up to and why we believe it's the most suitable one for you
Provide you with access to a formal complaints procedure if you become unhappy about our service.
Our overarching philosophy is to provide an excellent financial service for our clients, delivered with professional expertise, service and integrity. We are committed to ensure that everyone we deal with, be it clients, equipment suppliers or lenders want to maintain a long-lasting relationship with us, and recommend us to their friends, family and colleagues.
We take responsibility for meeting our clients' needs and where possible endeavour to exceed them throughout the course of their relationship with us. We do this by listening to what they say and act on this feedback to constantly strive to improve the quality of our service.
We recognise that our employees are integral to our success in delivering the highest standard of quality service to everyone we deal with, and we operate an internal culture which encourages the sharing of best practice to provide a positive client experience. Our employees are also fully trained in the principles of Treating Customers Fairly.