At Snowbird Finance, our clients are at the heart of what we do and we are committed to offering them the highest possible standards of service, embracing the Financial Conduct Authority (FCA) initiative – Treating Customer’s Fairly (TCF). The FCA aims to make sure that consumers are sold appropriate products by authorised and approved firms and their staff.

Our aim is to ensure we deliver affordable, appropriate and cost effective financial services, with our excellent trademark professional expertise, service and integrity. As part of this overall approach, we are fully committed to treating our clients fairly and endeavour to always meet their expectations of receiving a high quality service.

Our TCF policy is centred around the guidance provided by the FCA to ensure we consistently deliver fair outcomes to our clients and take responsibility for our actions, on the basis of a culture of openness and transparency.

Our obligations under TCF

The FCA has outlined six key themes that are central to the TCF initiative and based on this, our commitment to our clients is set out below:

We will:

  • provide you with information which is clear and easy to understand about the financial products we offer
  • thoroughly understand your individual needs, preferences and circumstances before recommending a finance solution for you
  • only recommend options which are suitable for you and that you can afford
  • not recommend a product for you if we can’t find one which is suitable
  • make sure you completely understand the finance agreement you are signing up to and why we believe it’s the most suitable one for you
  • provide you with access to a formal complaints procedure if you become unhappy about our service
  • our overarching philosophy is to provide an excellent financial service for our clients, delivered with professional expertise, service and integrity.

We are committed to ensure that everyone we deal with, be it clients, equipment suppliers or lenders want to maintain a long-lasting relationship with us, and recommend us to their friends, family and colleagues.

We take responsibility for meeting our clients’ needs and where possible endeavour to exceed them throughout the course of their relationship with us. We do this by listening to what they say and act on this feedback to constantly strive to improve the quality of our service.

We recognise that our employees are integral to our success in delivering the highest standard of quality service to everyone we deal with, and we operate an internal culture which encourages the sharing of best practice to provide a positive client experience. Our employees are also fully trained in the principles of TCF.