Complaint Procedure

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TESTIMONIAL

'All my bills arrived at the same time - holiday, professional indemnity, tax - but with just one phone call to Snowbird Finance, I got a loan for everything pretty much straight away. Great to be able to get things organised so quickly and now I can just pay it all off monthly so it's not such a drain on my wallet'

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Our Commitment To You

At Snowbird Finance, we believe in our business values of expertise, service and integrity and will endeavour to treat all our customers fairly and deal with their needs in a timely and efficient manner. Our dedicated team will always be sensitive to your needs and maintain a high level of customer service.

As a member of the National Association of Commercial Finance Brokers (NACFB), you are guaranteed best practice in the industry. We subscribe to the NACFB Code of Practice which ensures that any broker that you deal with operates professionally and in your best interest. A copy of this code is available on request or may be downloaded from the NACFB website www.nacfb.org.

Complaints Procedure

Our staff are trained to help resolve any issues that you may have with your finance agreement. We make every effort to ensure that the process of dealing with us is smooth and seamless. However we appreciate that things sometimes do go wrong and we want to deal with and resolve this as quickly as possible by following a prescribed complaints handling procedure, a copy of which is available on request.
We will seek to handle any complaints in a prompt and timely fashion and endeavour to respond to your complaint within 24 hours of receipt. However, there may be times when it takes longer to resolve a particular issue, especially when there are a number of third parties involved.


You can contact us by using the details below:
Write to us: 

Snowbird Finance Ltd
Marlborough House
68 High Street
Weybridge
Surrey
KT13 8BL

Email us: info@snowbirdfinance.co.uk
Call us: 01932 874674

We will acknowledge receipt of your complaint and investigate it. Our aim is to resolve your complaint and send you a final response within 8 weeks. If we are not able to resolve your complaint in this time frame then we will write to you with an explanation. If you are dissatisfied at any stage of the process, or with our final response, you can write to:

Financial Ombudsman Service (FOS), Exchange Tower, London, E14 9SR

Finally, we strive to put our clients first and always welcome any feedback that you feel is appropriate.